Shipping

All devices are shipped via express insured courier, the courier used will be selected based on the requirements of the order as not all couriers deliver to all addresses.

Where possible, express options can be available at checkout

Orders under 6 items will be despatched within 3 UK working days of the order being placed, if there is any change to this timeline, or for larger orders, you will be contacted with a timeline.

Once the order has had a courier booked, a tracking link will be supplied to you via email

Transport issues

In the case of the item being lost in transit or damaged by the courier, we will intiate a claim with the courier and send out a replacement for your order immediately as long as we have all the information and proof we need to submit that claim. This could include photos of the packaging in the case of damage, or even photos of an outside delivery spot in the case of package theft.

If we don't have enough information or proof to make the claim then a replacement won't be made until the courier agrees compensation, so please work with us to resolve the issue and we'll be able to send you a replacement order straight away

These devices are custom built to order, so refunds will only be given if a manufacturing issue is proven, or if the buyer returns the item at their expense.

We would much rather work with you to make sure you are happy with the device, please contact us by replying to the receipt sent to you via email.

Completing a purchase of a device from this site constitutes acceptance of these terms.